10 Technical Docs That Make Clients’ Lives Easier Every Day

Technical documentation doesn’t have to be the boring part of your business. Done right, it’s one of the most powerful tools you have to keep clients happy, reduce support calls, and show off how easy it is to work with you.

The goal of technical documentation isn’t to check a compliance box. It’s to give clients what they need, when they need it, in a way they can actually use while checking the compliance box. Here are 10 types of technical docs that make your clients’ lives easier:

1. Quick-Start Guides

Clients don’t want to read 50 pages before they can get started. A good quick-start guide walks them through the essential first steps: setup, configuration, and the first “win” they can achieve. Think of it as a confidence booster that says, “You’ve got this.”

2. Step-by-Step Manuals

Sometimes clients need the details. Manuals should also break down processes into simple, numbered steps with screenshots or diagrams. Avoid paragraphs of theory. Manuals should be easy to follow, even on a busy shop floor or in the middle of a high-stakes project.

3. Troubleshooting Guides

Don’t wait for the support ticket to find out where things go wrong. A well-written troubleshooting doc helps clients solve common issues without calling you. Include error codes, common symptoms, and step-by-step solutions so they can get back to work quickly.

4. FAQs

A living, searchable FAQ page is a client’s best friend. Keep it updated with the top questions you get from sales calls, onboarding, and support tickets. FAQs are often the first stop for clients trying to figure something out on their own.

5. Knowledge Base Articles

If your product has complexity, a searchable knowledge base is gold. Each article should tackle one topic and answer it thoroughly. Use clear titles like “How to Reset Your Admin Password” so clients can find what they need fast.

6. API Documentation

For tech-savvy clients or partners, good API documentation can make or break adoption. Provide clear endpoints, examples, and authentication steps. The goal is to make integration painless, not a puzzle.

7. Safety and Compliance Documentation

In industries where safety or compliance is critical, make sure your documentation is clear, up to date, and easy to find. Clients need to trust that following your instructions keeps them compliant and protects them from risk.

8. Maintenance Schedules

If your product requires upkeep, give clients a clear maintenance plan with timelines, parts lists, and checklists. Preventative care saves them downtime and saves you emergency calls.

9. Change Logs and Release Notes

When updates roll out, clients need to know what’s new and why it matters. Keep change logs short, skimmable, and focused on how the update improves their experience or fixes issues.

10. Training Materials

Videos, slide decks, or self-guided modules help clients train their teams quickly. A great training library reduces onboarding time and builds confidence in using your product or service.

Make Them Easy to Access

All of these docs should live somewhere clients can find them instantly:

• Searchable online portals

• Mobile-friendly formats for teams in the field

• Downloadable PDFs for offline use

Documentation only helps if it’s easy to get to and use.

Technical documentation doesn’t have to be dry. When you create clear, organized, and client-focused docs, you save clients time, build their trust, and reduce your support workload.

At Borrowed Pen, we turn dense technical content into documentation that feels like a helpful teammate. Work with us, and we’ll help you build guides, manuals, and FAQs that make clients’ lives easier every single day.